After-sales service
Tianan's after-sales service system is fully managed according to the ISO 9001 quality management system. Guided by the principle that "Customer satisfaction is our success, and customer success is our satisfaction," we remain committed to delivering comprehensive technical services, always prioritizing "customer satisfaction."
After-Sales Service Policy
Our company’s after-sales service system strictly adheres to the ISO 9001 quality management system, guided by the service principle: "Customer satisfaction is our success; customer success is our satisfaction," as we strive to maximize customer satisfaction. We are committed to delivering comprehensive technical services, ensuring that customers receive full support and assistance at every stage of their experience with our products.
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After-sales Service Scope
Our company’s after-sales service covers comprehensive support, including equipment installation guidance, commissioning assistance, trial operations, repair and maintenance, as well as customer training. Our goal is to provide customers with a robust product assurance system, ensuring peace of mind throughout their usage experience.
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Service Commitment
Quick Response: For any quality issues that arise during product installation or operation, we guarantee to respond within 1 hour of receiving user feedback. If on-site resolution is required, we’ll ensure a professional technician arrives within 12 to 24 hours—and won’t leave until the issue is fully resolved.
Lifetime Warranty: We offer a lifetime warranty policy on all our products. During the warranty period—typically 12 months from the date of manufacture, as specified in your contract—if damage occurs due to equipment quality issues, we’ll provide free replacements. After the warranty expires, we’ll continue to assist customers with equipment repair and maintenance, while also offering essential components and services at the most competitive prices.
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Customer Training
To help customers better understand and effectively use our products, we will provide tailored, professional product training and on-site operational guidance based on the specific features of the equipment supplied. This will ensure that customers can maximize the performance of our products, enhancing both usage efficiency and overall satisfaction.
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Contact us
Address: No. 816 Jinghua Road, Ningbo National High-tech Zone, Zhejiang Province
Phone: +86-0574-87916011 (International)
E-mail: export@tianandl.com
Phone: +86-0574-87900000 (Domestic)
Email: sales@tianandl.com
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